While there is NO 100% guarantee that you will NEVER experience buffering, these tips/tricks will greatly reduce those odds.

ARE YOU HAVING PLAYBACK ISSUE? BUFFERING?
IMPORTANT NOTE: Different content may give different results and a change might give you better results.

Clear cache for apps, restart device, modem and router.

If connected to a 5g network, change to 2g. If connected to 2g, connect to 5g. Hardwire your device, if possible. KEEP YOUR STREAMING CONFINED TO ONE NETWORK. DO NOT SHARE OTHER DEVICES ON THE NETWORK YOU STREAM ON.

If using a VPN and change the server location to find one that works best.  If ot, try usong a VPN. We have VPN available under our services tab.

If you have a multi-connection account, use same stream type on ALL devices or you may experience buffering. Use stream type TS (mpegts) and try again to see if better otherwise HLS (m3u8). Try EXO Player or VLC player to see what works best.

MAINTENANCE ON ANDROID BOXES/FIRESTICKS

On an Android device, go into your devices settings, locate Apps. Locate our app. Click on it, clear both cache and data. Then unplug modem/router for 5 minutes, after its done re login and try to stream.

Tips for using Viperz TV with VPNs in addition to our weekly maintenance recommendation which consists of clearing the cache and data weekly. It is a good idea to uninstall reinstall both the VPN (if applicable) and the Viperz TV app every 2 to 4 weeks just to make sure there’s not old files and data clogging up the device.

CASES YOU MIGHT NEED TO USE VPN:

-If you are from the UK (England, Scotland, Wales and Northern Ireland) or UAE a VPN is mostly needed.

We’ve noticed UK ISP (Internet service provider) are blocking our servers during Main Event Games, and causing our whole entire service not to work during that time ONLY for users that are located in UK region.

We advise you to bypass this issue by using VPN.

You’ll see black screen or just empty error while its happening.

-If your service is working, and your ISP isn’t blocking our service, then you don’t need any VPN.

Our service is highly encrypted, no one can know besides you what you’re watching or doing.

We use RSA 4096 with sha256 Encryption, which is higher than what your bank uses.

So you can be safe knowing you are safe with us.

-Some ISPs are throttling quite heavily or having congestion on their lines to specific datacenter/networks.

To avoid that, we suggest using VPN, since it uses different routes to avoid that problem.

In case you don’t see improvement, switch locations (West Europe countries/East US).

Run http://speed.apg.ooo test each time you choose a location in the VPN.

Keep switching location till you get the best results in our http://speed.apg.ooo test.

Using VPN will ensure smoother experience !

Recommended VPN providers are:

NordVPN

IPVanish

ExpressVPN

Surfshark

Suggested VPN server locations are

-USA (East)

-Canada

-Denmark

-Sweden

-Switzerland

-Norway

-Latvia

-Finland

Please use a VPN as a resolution to any buffering/freezing that you may experience.
Internet service providers are throttling and slowing down connections to our servers which leads to buffering and freezing issues you’re experiencing. This isn’t something that can be fixed from our end and can happen at anytime even if it worked perfectly for you without a VPN in the past. You can rest assured that it is our mission to provide you with the best service available and we continuously keep our servers in tip top shape to ensure all our customers receive only the best.

Please read and follow the information below for resolution steps.

Commonly Asked Questions:
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Q: What is a VPN?
A: A VPN disguises your internet network from your internet provider in order to stop them from seeing what you use your internet for and how you choose to use your internet.
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Q: I called my internet provider and they told me that they do not throttle my internet or slow down my speeds?
A: we can assure you that after providing support for many customers we can determine that internet providers do not like to advertise or admit to their customers that they throttle their speeds. After connecting a VPN the issue almost magically disappears which clearly displays that the internet provider is throttling the speed.
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Q:But my HULU, Amazon, Netflix accounts work just fine without buffering?
A: This is specific to our servers and a VPN is the only solution to stop your internet provider from slowing down your speeds when using our service.
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Q: What VPN’s do you recommend?
A: Our Recommended VPN providers are:
-Ipvanish
-Express VPN
-Nord VPN
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Q: How can I install a VPN?
A: Please visit our recommended VPN provider’s website for detailed installation instructions guides for all of your devices.
Additional how-to installation videos are available on YouTube.
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Q: But I already have a VPN, why do I need to switch?

A: Not all VPN providers are created equal. Please choose a VPN from our recommended VPN providers listed above. These VPN’s have been thoroughly tested for best results.

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Q: I’m already using a VPN and still experiencing issues, why?
A: If you are already using one of our recommended VPN providers and still experiencing buffering, please try changing the server location within the VPN.

For instructions on how to switch the server location, please visit your VPN’s website.

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Q: Should I choose the fastest server on my VPN?

A: Choosing the fastest server option on your VPN will not always provide the best results.

Please try multiple locations until you’re able to find a server location that provides you a buffer-free experience.

You may need to cycle throughout all of the VPN server locations to find the best one for you.

Please visit your VPN provider’s website for more information on how to change the server location.

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Q: Which VPN server locations do you recommend?

A: VPN services provide us multiple server locations options to choose from. The best server location for you will vary. The VPN server location that worked perfectly for you today may not necessarily work the best for you tomorrow due to congestion. This is one of the reasons that VPN services provide several locations. Switching locations only takes a few short seconds. Before you begin, we recommend clearing cache or rebooting your device for best results.

Some of our suggested VPN server locations are:
-USA
-Canada
-Denmark
-Sweden
-Switzerland
-Norway
-Latvia
-Finland

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Q: Sometimes my service works better without my VPN, why?

A: Yes it’s important to note that Internet providers may only throttle at certain times or during popular events. VPN’s are only required when you’re actively being throttled. There may be situations where you will need to disconnect your VPN for best results. We realize this can be confusing but these are tested and proven methods so please try these troubleshooting tips before contacting us for any additional support.

No. There is NEVER a contract with us. You can cancel at ANY time. We offer subscriptions that range from 1 month to 1 year. If you opt for a particular package, you are onl expected to complete that duration. You are welcome to cancel which will prevent further billing for the next renewal. WHEN YOU CANCEL, THERE ARE NO REFUNDS so please keep that in mind. You will be granted the remainder of your subcription to use if you decide to cancel.

Issuing a ticket for account activation or technical support will get responded between 1 -2 hours during hours of operation & depending on how busy support/tickets are.
Outside of operating hours your ticket will be responded within 24 hours.

The minimum speed required for VPN is approximately around 100Mbps for download and around 2Mbps for uploading. Using a VPN will reduce your speed overall due to its function. If you want to avoid buffering or lagging, ensure you have an active internet connection that will provide more than 50Mbps speed.

HOW TO UPDATE YOUR VIPERZ VPN TO LATEST VERSION ( FROM WORKING VERSION ONLY!!!)

1) Open your Viperz VPN app.

2) If not on the main menu of the app, please go to main screen with all the icons.

3) Click on settings on bottom row, right hand side.

4) Click on Viperz snake icon on top left hand corner.

5) Click check for update.

6) Download and install update and thats it.

ATTENTION!!! IF YOUR SERVICE IS LOOPING AND NOT GETTING PAST MAIN SCREEN, THEN THAT MEANS YOU ARE IN NEED OF AN UPDATE. UPDATE NOTIFICATIONS ARE SENT VIA EMAIL AND ACROSS YOUR SCREENS AS A MESSAGE. IF YOU ARE HAVING THIS ISSUE THAT MEANS YOU DID NOT HEED THE INFO. PLEASE DO THE FOLLOWING TO GET BACK UP AND RUNNING WITH CURRENT VERSION.

Clear cache on app first and try logging in again. If that doesnt work, uninstall your app then Open Downloader and enter bit.ly/Viperz19 to install app. Once installed click done and then delete installation files. Please make sure you have the lastest version after install by doing the steps in this video because the above code does change after each update….How to update Viperz TV to newest version:

These are the instructions on how to clear your app cache and data for fire tv devices if your app is looping. Please do this if you are experiencing any app issues BEFORE attempting a reinstall

Apple TV app Install:

Download and install the Supa Legacy App from Apple App Store. Then provide us the Mac address from your device. We will then add your device to our server and get you onboard with the app as soon as possible. Once informed you are connected, you will click login by Mac. THIS IS FOR PLATINUM SERVICE ONLY!!! FLIIX DOES NOT WORK ON APPLE TV DEVICES AS FULL APP. YOU WILL NEED WEB BROWSER VERSION BELOW.

Apple TV web browser: 

Enter http://fireline.live/  for Platinum app or http://elp.supaapp.uk/login for Fliix app. Fliix app DOES NOT PLAY VOD,ONLY LIVE TV!!!